Shipping policy
Free UK Shipping
We offer free shipping on all UK orders over £85.
Order Processing
• Orders are processed Monday to Friday, excluding UK public holidays.
• All orders ship from our UK base (Northern Ireland).
• We aim to dispatch all orders as quickly as possible. But during busy periods, dispatch may take up to 3–7 working days.
• Orders placed before 15:00 GMT may be dispatched the same working day, but this is not guaranteed, especially during busy periods.
Shipping Costs & Tracking
• Shipping rates are calculated at checkout and vary based on your delivery address.
• Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details (where available).
• We are not responsible for delays caused by postal providers, customs agencies, or adverse weather conditions.
UK Deliveries
• Typically arrive 2–3 working days after dispatch.
• Please allow additional time during peak trading periods.
International Deliveries
We currently ship to the UK and Ireland.
Delivery times vary by destination and carrier.
Ireland (ROI) Delivery Estimates
(From date of dispatch): 3–10 working days
These are estimates only. Unforeseen customs delays may extend delivery times.
Customs Duties, Taxes & Import Fees (Important)International Customers
EU Customers
EU orders may incur VAT, customs duties, or clearance fees depending on your country’s import rules. These charges must be paid by the recipient.
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for:
• Incorrect or incomplete addresses
• Parcels returned to sender due to failed delivery attempts
• Reshipping fees for returned orders
If a parcel is returned to us, we will contact you to arrange reshipment (additional postage charges apply).
Lost, Delayed or Damaged Parcels
• Delays caused by postal services or customs processing are outside our control.
• A parcel is considered lost only after the carrier’s official investigation timeframe has passed.
• If your order arrives damaged, please contact us within 48 hours with photos of packaging and contents.
Need help?
If you have any questions about your shipment, please email us at hello@bror.club
